This Privacy Policy explains how Zorrvo collects and uses information when you browse our website, contact us or place an order.
Information we collect
When you place an order or contact us, we may collect information such as your name, telephone number, email address, delivery address, order details and messages you send to us.
Our website may also collect basic technical information required for the website, shopping cart, checkout and security features to operate correctly.
How we use your information
We use your information where necessary to:
- process and manage your orders;
- deliver products to you;
- contact you about an order or delivery;
- respond to questions and support requests;
- process returns, exchanges and refunds;
- operate and improve our website; and
- help prevent misuse or fraudulent activity.
Delivery and service providers
We may share information required to fulfil your order with service providers involved in operating our store and delivering your order, such as delivery or courier providers.
We only provide information that is reasonably required for the relevant service.
Refund information
If a refund is approved, we may ask you for Easypaisa or JazzCash account details required to process that refund.
Please provide refund information only through the contact method or instructions provided by Zorrvo.
Cookies and website functionality
Our website may use cookies or similar browser technologies that are necessary for functions such as maintaining your session, remembering your shopping cart and supporting checkout.
Protecting your information
We take reasonable steps to protect personal information handled through our website and business operations. However, no online system or method of transmission can be guaranteed to be completely secure.
Data retention
We retain information for as long as reasonably necessary for the purposes for which it was collected, including order administration, customer support, record keeping and applicable business or legal requirements.
Your information
If you need to ask about personal information you have provided to Zorrvo, or believe that information associated with your order is incorrect, please contact us.
Changes to this policy
We may update this Privacy Policy when our website, services or practices change. The latest version will be published on this page.
Contact us
If you have a privacy-related question, please contact Zorrvo through our Contact Us page.