We want you to be happy with your Zorrvo order. If something isn't right, you can request a return or exchange within 2 days of receiving your order.
Change of mind
Changed your mind? You can request a return within 2 days of delivery.
For a change-of-mind return, the product must be unused and returned in its original condition. The customer is responsible for the cost of sending the product back to Zorrvo.
Exchanges
If you would prefer another available colour, you can request an exchange within 2 days of receiving your order.
For exchanges requested because of a change of preference, the customer is responsible for the applicable return and re-delivery costs.
Damaged, defective or incorrect orders
If your order arrives damaged, defective or different from what you ordered, please contact us as soon as possible and within 2 days of delivery.
Please provide your order details and information about the issue so we can review it and arrange an appropriate solution.
Refunds
Once an eligible returned product has been received and checked, an approved refund will be processed through Easypaisa or JazzCash.
We will ask you to provide the details required to process the refund. Please make sure the information you provide is accurate.
How to request a return or exchange
Contact us through our Contact Us page within 2 days of receiving your order. Please include your order number and the reason for the return or exchange.
Please do not send a product back before contacting us and receiving return instructions.